Refund & Return Policy

Thank you for choosing Cap Shot Opener™.

We stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We accept returns within 30 days from the date of purchase.

To qualify for a return, your item must be:

• Unused and in its original condition
• Returned in the original packaging
• Free from damage caused by misuse
• Accompanied by proof of purchase (order confirmation or receipt)

How To Start A Return

Step 1: Contact Us

Before returning any item, please contact our support team at:

📧 contact.capshotopener@gmail.com

Step 2: Return Authorization

Once your request is reviewed and approved, we will provide detailed return instructions, including the return address.

Step 3: Ship Your Return

Please package the item securely and return it according to the instructions provided.

Important: Returns sent without prior authorization may not be accepted.

Return Shipping Costs

If the item is defective, damaged, or if we sent the wrong item, we will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping expenses.

We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.

Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

If approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 5 business days.
• Depending on your financial institution, additional processing time may apply.

If you have not received your refund within 15 business days after approval, please contact us at:

📧 contact.capshotopener@gmail.com

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos showing the problem

Our team will review your request and work to provide a suitable solution as quickly as possible.

Non-Returnable Items

We do not accept returns for:

• Items damaged through misuse or improper handling
• Gift cards
• Final sale or clearance items (if applicable)

Important Notice

Return requests may only be submitted after the order has been delivered and received by the customer.

Requests submitted before delivery cannot be processed.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

📧 contact.capshotopener@gmail.com

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM